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Shelby Telecom is Alabama’s Premier source for Dish Network, High Speed Internet and Home Theater Services |
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Troubleshooting Tips Dish Network receivers operate very similar to a computer and occasionally may lock up or freeze. This is most common during electrical storms or black outs/brown outs from the power company. In most cases resetting the receiver will fix the problem and restore your services. Front Panel Reset (Warm Boot) - Very similar to pressing the "Reset" button on a computer. To perform a FPR simply go to the front of the receiver and press and hold the "Power" button for about 10 seconds. On some receiver models the power button is located behind a push to open door panel on the front right side of the receiver. Once the receiver has rebooted you can release the button and the receiver will take about 1-5 minutes to reboot, re-acquire the satellite signal and download the program guide information. If this doesn't fix the problem go on to the next step. Power Cycle the Receiver (Cold Boot) - In cases where the user is not comfortable with performing a Front Panel Reset, a FPR does not work or rare cases where the power button is missing or damaged, users can power cycle the receiver by simply unplugging the receiver from the electrical outlet for at least 30 seconds and then re-plugging it to the outlet. This option allows the receiver to completely restart and can take 2-6 minutes to complete. If this doesn't fix the problem go on to the next step.
Check Switch- Check switch is used by your receiver to make
sure it is receiving signal from all the satellite locations that it
is supposed to be receiving. If you have Standard Definition service
you should be receiving signal from (2) satellite locations. If you
have High Definition service you should be receiving signal from (3)
satellite locations. To run a "Check Switch" Press the small
Menu button on your remote control then press 6 - 1 - 1
This will put you at the Point Dish screen. From there use the Up
arrow and the Select button to choose Check Switch
then choose Test. The test should come up as testing 1 of 2,
1 of 3 or 1 of 4. If you see 1 of 38 come up you should check to
make sure the cable line is connected securely to your receiver and
that it is not damaged, cut or chewed up. If the test completes
properly you should see the following screen
The Green boxes with OK indicate that the receiver is receiving signal from all (3) satellites in this instance. Had there been a reception problem you would see Red boxes or X in the boxes and the status would say Reception Error.
The most common reason for a reception error is from bushes or trees growing in front of your dish. You should check to make sure nothing is growing in front of the dish and consider trimming bushes or limbs when safely possible. Other common issues include damage to the dish itself, the dish moving from impacts or storms and water damage to the dish, cable or connectors. Lightning damage is also a common problem and all of these issues need to be checked by a Dish Network Technician. If you have completed all of these steps and still have problems with your service, please call Shelby Telecom so we can assist you with setting up an appointment to have your system serviced. |
